5 things that most excite me
- Analyze thousands of support tickets to spot trends the product team can use
- Work with the product team to develop a new feature based on feedback from customers
- Act as a dedicated rep for a handful of key customers to ensure their success using Zap
- Help train and onboard new support teammates
- Manage a support team
5 things that least excite me
- Ghostwrite documentation for partners to publish on thier own sites