var Conviva_WorkflowUtils = Class.create(); Conviva_WorkflowUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { description: function (item) { switch (item) { // Conviva Payer Portal case "45546e4887a674105a6cc9d6cebb35f4": return "Review request and validate the requestors role is appropriate for access."; // Conviva Collaboration case "f602368c87e674105a6cc9d6cebb35e6": return ( "1. Review request \n" + "2. Assign Permissions \n" + "3. Communicate to requestor with instructions on how to access the specific resources." ); // Conviva Software Request case "6f55fa80872a74105a6cc9d6cebb35b0": return "1. Review request \n" + "2. Install Software on device"; // Conviva Virtual Visits case "e2f03a0c87e674105a6cc9d6cebb3540": return ( "1. Please add user to the following AD group: \n" + "SG _conviva_andorvirtualmsteams_users \n" + "\n" + "\n" + '2. Send email to "helpdesk@andorhealth.com " and "Wesley.Bennett@andorhealth.com" with the the following directions: \n' + "Add user and provide: \n" + "First name, last name, e-mail, Role, Clinic and Clinic ID." ); // Conviva Mobile Request // case '4848047a1b4adc10684eea4cbc4bcbda': // return '1. Procure device from vendor. \n' + // '2. Contact user, provide information from vendor with Tracking Number.'; default: return "Review the request and provide the requested access."; } }, getAssignGroup: function (item) { switch (item) { // Conviva Payer Portal case "Wireless Keyboard/Mouse": return ""; // Conviva Collaboration case "Laptops - Standard": return ""; // Conviva Software Request case "Desktops (Minis)": return ""; // Conviva Virtual Visits case "Monitors": return ""; default: return ""; } }, ServerRetirement: function (sysIDs, number) { var grCMDB = new GlideRecord("cmdb_ci"); grCMDB.addEncodedQuery("sys_idIN" + sysIDs); grCMDB.query(); while (grCMDB.next()) { grCMDB.comments = "Server is retired as per " + number; grCMDB.update(); } }, // Waldo code here :) StandardChangeServerRetirement: function (arrOfSysIDs, changeNumber) { var queryStr = "sys_idIN" + CIstoRetire; var grCMDB = new GlideRecord("cmdb_ci"); grCMDB.addEncodedQuery(queryStr); var isValidQuery = grCMDB.isEncodedQueryValid(queryStr); // checking if the array if CIs to retire is not empty and that we have a change number if ( arrOfSysIDs instanceof Array && arrOfSysIDs.length > 0 && changeNumber ) { if (isValidQuery) { grCMDB.query(); while (grCMDB.next()) { // retire the CI grCMDB.operational_status = 6; // leave a comment on the CI grCMDB.comments = "Server is retired as per " + changeNumber; grCMDB.update(); return true; } } else { // gs.log("No valid query"); gs.addErrorMessage( "The system could not select the services to be retired. Please try again, or contact your ServiceNow support admin." ); return false; } } }, type: "Conviva_WorkflowUtils", });