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Muthu Venkatachalam Muthuveerappanv

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Muthuveerappanv / operational_excellence.md
Created September 18, 2025 04:19
Operational Excellence

Snowflake's Operational Excellence Playbook: Building Trust Through Customer-Centric Platform Engineering

Insights from Gilad Turbahn (Head of Developer Productivity) and Amy Yuan (Director of Engineering)

Executive Summary

Operational excellence for platform teams isn't just about reliable systems—it's about building trust through treating internal engineering teams as customers. This playbook synthesizes Snowflake's proven approach to establishing operational excellence through customer engagement, feedback loops, and systematic trust-building. The key insight: platform teams must operate with the same reliability and customer focus as external product teams to drive adoption and create volunteers who advocate for the platform.

What Is Operational Excellence?

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Muthuveerappanv / mindset_engg_prespective.html
Last active September 6, 2025 03:04
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>The Daily Growth Mindset Journey: A Leadership Practice for Engineering Excellence</title>
<style>
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
line-height: 1.7;
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Muthuveerappanv / roles_resp.md
Last active September 19, 2024 05:34
roles_responsibilities
title markmap
Roles & Responsibilities
colorFreezeLevel maxWidth zoom
9
300
true

Manager

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Muthuveerappanv / 1-organizations.md
Last active January 22, 2024 04:19
Elegant Puzzle - Systems of Engg Management
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Muthuveerappanv / Cheat-Sheet.md
Last active June 19, 2023 02:57
Typescript-Handbook

Types

TypeScript Types

Interfaces

TypeScript Interfaces

Flow Analysis

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Muthuveerappanv / myzshrc
Created June 10, 2023 04:33
zshrc
source /usr/local/bin/antigen.zsh
# Use Oh-My-Zsh
antigen use oh-my-zsh
#
# Antigen Theme
#
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Muthuveerappanv / wealth-management.md
Created June 3, 2023 02:54
Personal Notes
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Muthuveerappanv / sls_ageneral.md
Last active January 22, 2023 22:28
Serverless
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Muthuveerappanv / part-1.md
Last active January 8, 2023 17:15
Team Topologies
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Muthuveerappanv / 1_introduction.md
Last active December 9, 2022 18:48
Healthcare Domain Knowledge

Abbreviation

  • PAYER / PAYOR
    • Commerical: Healthcare providers (cigna, aetna)
    • Medicare: US-Gov
  • PROVIDER (hospitals, clinics)
  • PAVIDER (coined term for PAYER + PROVIDER)
  • MEMBER / PATIENT / SUBSCRIBER