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bryanbarnard/case.json

Created September 27, 2023 18:20
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  1. Bryan Barnard revised this gist Sep 27, 2023. No changes.
  2. Bryan Barnard renamed this gist Sep 27, 2023. 1 changed file with 0 additions and 0 deletions.
    0 gistfile1.txt → case.json
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  3. Bryan Barnard created this gist Sep 27, 2023.
    132 changes: 132 additions & 0 deletions gistfile1.txt
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    {
    "result": [
    {
    "parent": "CS0001015",
    "related_party_consumers": "",
    "case_action_summary": "CAS0001001",
    "caused_by": "",
    "watch_list": "",
    "related_party_users": "",
    "active_escalation": "",
    "upon_reject": "Cancel all future Tasks",
    "sys_updated_on": "2023-09-26 10:24:09",
    "support_manager": "",
    "approval_history": "",
    "skills": "",
    "number": "CS0001014",
    "problem": "",
    "initiated_as_request": "false",
    "state": "Open",
    "case": " Analytics Suite Blackout CS0001014",
    "sys_created_by": "emily.jason",
    "knowledge": "false",
    "order": "",
    "assigned_on": "2023-09-05 20:09:02",
    "cmdb_ci": "",
    "delivery_plan": "",
    "contract": "CNTR0000603",
    "impact": "3 - Low",
    "active": "true",
    "work_notes_list": "",
    "auto_created_case": "false",
    "priority": "1 - Critical",
    "sys_domain_path": "/",
    "business_duration": "",
    "first_response_time": "",
    "group_list": "",
    "child_case_creation_progress": "false",
    "sync_driver": "false",
    "internal_contact": "",
    "approval_set": "",
    "needs_attention": "false",
    "universal_request": "",
    "short_description": " Analytics Suite Blackout",
    "correlation_display": "",
    "delivery_task": "",
    "work_start": "",
    "additional_assignee_list": "",
    "recipient_list": "",
    "notify": "Do Not Notify",
    "service_offering": "",
    "sys_class_name": "Case",
    "closed_by": "",
    "follow_up": "",
    "sold_product": "",
    "post_case_review": "PCR0001037",
    "contact_local_time": "",
    "sn_app_cs_social_social_profile": "",
    "reassignment_count": "0",
    "contact_time_zone": null,
    "contributor_users": "",
    "notes_to_comments": "false",
    "assigned_to": "Beth Anglin",
    "product": "ACME Corporation Analytics Suite 2016",
    "sla_due": "UNKNOWN",
    "change": "",
    "comments_and_work_notes": "2023-09-15 14:53:07 - System (Additional comments)\nPlease follow this link to see a detailed review of the case: [code]<a href=\"/sys_attachment.do?sys_id=ca04f000db19330092daf3c61d961984\" target=\"_blank\">Post Case Review - 2019-05-03 21:53:06.pdf</a>[/code].\n\n2023-09-05 20:08:55 - Beth Anglin (Work notes)\nAdded as a child of CS0001015\n\n2023-09-05 20:07:40 - Emily Jason (Work notes)\nProposed as major case candidate\nMultiple Customers affected by the Blackout\n\n",
    "partner": "",
    "stage": null,
    "escalation": "Normal",
    "upon_approval": "Proceed to Next Task",
    "partner_contact": "",
    "correlation_id": "",
    "household": "",
    "asset": "ACME Corporation Analytics Suite 2016",
    "made_sla": "true",
    "task_effective_number": "CS0001014",
    "resolved_by": "",
    "sys_updated_by": "admin",
    "opened_by": "Emily Jason",
    "user_input": "",
    "sys_created_on": "2023-09-05 20:06:15",
    "contact": "George Warren",
    "sys_domain": "global",
    "route_reason": "",
    "contributor_groups": "",
    "closed_at": "",
    "follow_the_sun": "false",
    "business_service": "",
    "entitlement": "24x7 Customer Support",
    "business_impact": "",
    "time_worked": "",
    "expected_start": "",
    "opened_at": "2023-09-05 20:02:48",
    "work_end": "",
    "case_report": "",
    "consumer_profile": "",
    "resolved_at": "",
    "subcategory": "Question",
    "work_notes": "2023-09-05 20:08:55 - Beth Anglin (Work notes)\nAdded as a child of CS0001015\n\n2023-09-05 20:07:40 - Emily Jason (Work notes)\nProposed as major case candidate\nMultiple Customers affected by the Blackout\n\n",
    "install_base": "",
    "assignment_group": "ACME Support",
    "cause": "",
    "description": "",
    "proactive": "false",
    "calendar_duration": "",
    "close_notes": "",
    "auto_close": "false",
    "sys_id": "090b1a30db0d330092daf3c61d96196e",
    "contact_type": "Web",
    "resolution_code": null,
    "probable_cause": "",
    "urgency": "3 - Low",
    "company": "",
    "activity_due": "UNKNOWN",
    "consumer": "",
    "major_case_state": null,
    "action_status": "",
    "comments": "2023-09-15 14:53:07 - System (Additional comments)\nPlease follow this link to see a detailed review of the case: [code]<a href=\"/sys_attachment.do?sys_id=ca04f000db19330092daf3c61d961984\" target=\"_blank\">Post Case Review - 2019-05-03 21:53:06.pdf</a>[/code].\n\n",
    "approval": "Not Yet Requested",
    "due_date": "",
    "sys_mod_count": "9",
    "internal_user": "",
    "sys_tags": "",
    "service": "",
    "active_account_escalation": "",
    "location": "",
    "category": "Issue",
    "incident": "",
    "account": "Boxeo"
    }
    ]
    }