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deekoder/Support Network

Created November 8, 2017 00:33
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  1. deekoder revised this gist Nov 8, 2017. No changes.
  2. deekoder created this gist Nov 8, 2017.
    14 changes: 14 additions & 0 deletions Support Network
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    What should a support product entail :

    * Customer Portal : Create account with moderation.
    * Should be able to learn what they will get without having to login
    * License Management
    * Service plans levels (if there are more than 1)
    * Hours of coverage
    * Scope of coverage
    * How to do escalations
    * Whats not covered
    * Cancellation Policy
    * Ticket Management System to file support tickets.
    * Response within SLA period
    * Data & Privacy Policies