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# What to do when Gmail marks all the mails from your server |
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If you're self-hosting your services and having trouble getting your emails |
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through Gmail and infuriated by Google's non-existent support, you're not the |
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only one. I'd like to share my experiences trying to get it sorted out. |
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* https://support.google.com/mail/thread/171517615?hl=en&msgid=172576102 |
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I'm the author of the post above. You can tell how arrogant Google employees are |
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from all the previous posts he made in the past. |
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* https://support.google.com/mail/thread/4857692/how-to-delist-my-ip-address-from-gmail-blacklist?hl=en |
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* https://support.google.com/mail/thread/3745648?hl=en |
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Seriously, fuck these guys. |
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## The Basics |
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Don't embarrase yourself by setting up your servers wrong. Make sure that emails |
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have valid DKIM signatures, mail contents are good, rDNS is properly set, MTAs |
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use TLS 1.3 with valid certificates, and there's no error in TXT records. You |
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have to get those all "PASS" marks and the padlock icon next to the email |
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address. This is the very basic. Make sure your servers are complaint before |
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sending anything. And whenever you change the settings, **TEST IT** or your IP |
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address can be listed because of broken configuration. |
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Here are the tools I use to diagnose. |
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- https://www.checktls.com/TestReceiver (most favourable for TLS diagnosis) |
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- https://www.mail-tester.com/ |
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- https://mxtoolbox.com/deliverability |
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## Getting a clean public IP address |
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If you're sure you've got everything right and all the other providers respect |
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the mails from your server, it's most likely Google's internal rep list. |
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Contrary to that guy's claim, it is evident that Google does keep an internal IP |
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reputation list. If the IPv4 address you have been assigned is dirty, all the |
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email from your server could be marked as spam. Forever. Doesn't matter if |
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you've delisted your IP from all known blacklists. Not only Google but also all |
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the other major email service providers do not account for the fact that IP |
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addresses get passed around and the blacklist entries must expire. **Google DOES |
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NOT CARE**. It's our job to ensure that we get clean IP addresses. |
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There are plenty of posts on the internet on how to check if your IP address is |
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dirty, but here are the ones I use. |
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- https://mxtoolbox.com/blacklists.aspx |
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- https://dnschecker.org/ip-blacklist-checker.php |
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- https://whatismyipaddress.com/blacklist-check |
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- https://cleantalk.org/blacklists |
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So basically all the tools that show up on the search result. |
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## IPv6 rDNS |
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If your cloud service provider or your ISP does not support IPv6 rDNS, make sure |
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your server does not send any emails using the IPv6 connection. This can be done |
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in many ways. |
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- Don't assign your machine an IPv6 address at all |
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- Disable the setting. For example, |
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- Postfix: `smtp_address_preference` or `inet_interfaces` altogether |
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## Dealing with grumpy AWS support rep |
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**AWS will set up a rDNS record for your IPv6 address on request!** Which is |
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pretty cool. |
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However, sometimes your ticket will be assigned to a grumpy representative who |
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thinks that they're doing their job right. If your ticket is responded by |
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something like "do you know what you're doing, mate?", do not attempt to reason |
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with the rep. Instead, toss the ticket in the bin and retry your luck in 2 weeks |
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time. Hopefully, your ticket will be assigned to someone generous. It took me 3 |
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attempts. It's probably because they have to put up with Telstra. It could |
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depend on how strict the ISPs are in the part of the world you're in. |
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This is the link to the tickets I'm talking about: |
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- https://support.console.aws.amazon.com/support/contacts#/rdns-limits |
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## Gmail Specific Tests |
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There's this awesome tool made by awesome people that lists all the emails |
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received by their test accounts. You can use the tool before sending your emails |
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to real people's Gmail accounts. |
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- https://www.gmass.co/inbox |
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## FUCK YOU GOOGLE |
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There I said it. |