Welcome to StarTimer support! We're here to help you get the most out of your timer app.
For any questions, issues, or feedback about StarTimer, please reach out to us:
Email: [email protected]
Response Time: Within 48 hours
- Solution: Ensure you have notification permissions enabled in iOS Settings > StarTimer > Notifications
- Alternative: Try restarting the app or your device
- Check: iOS Settings > Face ID & Passcode > Allow Access When Locked > Live Activities
- Verify: Make sure you're running iOS 16.1 or later
- Restart: Force close and reopen StarTimer
- Setup: Open Shortcuts app and search for "StarTimer" actions
- Permissions: Go to iOS Settings > Siri & Search > StarTimer and enable "Use with Siri"
- Re-record: Try deleting and re-creating your Siri shortcuts
- Refresh: Long press the widget and tap "Refresh Widget"
- Permissions: Ensure Background App Refresh is enabled for StarTimer
- Restart: Remove and re-add the widget to your Home Screen
- Check Settings: iOS Settings > StarTimer > Notifications > Allow Notifications
- Sound Settings: Verify notification sound is not set to "None"
- Do Not Disturb: Check if Do Not Disturb or Focus modes are blocking notifications
- iOS Version: 16.1 or later
- Compatible Devices: iPhone, iPad
- Live Activities: iPhone 14 Pro/Pro Max and later (Dynamic Island)
- Storage: Less than 50MB required
- Force close StarTimer and reopen it
- Restart your iPhone or iPad
- Update to the latest version of StarTimer
- Check iOS Settings > General > iPhone Storage > StarTimer for any issues
- Backup: Timer data is included in iOS device backups
- Sync: Data is stored locally on your device only
- Reset: To start fresh, delete and reinstall the app
StarTimer is designed with privacy in mind:
- Local Storage: All data stays on your device
- No Tracking: We don't collect or share personal information
- No Accounts: No sign-up required
For our complete privacy policy, visit: https://gist.github.com/saptak/b925b6984c90d8978048b76aa989f907
- Create Your First Timer: Tap the "+" button and choose an icon/color
- Add to Home Screen: Long press your Home Screen > "+" > search "StarTimer"
- Set Up Siri: Say "Hey Siri, add to Siri" while viewing a timer
- Recurring Reminders: Set daily meditation or weekly workout schedules
- Widget Customization: Try different widget sizes (small, medium, large)
- Voice Control: Create custom Siri phrases for your most-used timers
We love hearing from our users! If you have ideas for new features or improvements:
- Email us at [email protected] with "Feature Request" in the subject line
- Include details about how the feature would help your workflow
- Be specific about your use case (meditation, cooking, workouts, etc.)
Love StarTimer? Please consider leaving a review on the App Store! Your feedback helps other users discover the app and helps us improve.
How to review:
- Open the App Store
- Search for "StarTimer"
- Scroll down and tap "Write a Review"
- Automatic Updates: Enable automatic updates in App Store settings
- Release Notes: Check the App Store for what's new in each version
- Beta Testing: Email us if you're interested in testing new features early
For urgent issues that prevent you from using critical timer functions:
Priority Email: [email protected] (subject: "URGENT")
Expected Response: Within 24 hours
StarTimer is built by an independent developer focused on creating beautiful, privacy-respecting iOS apps. We believe your time is precious, and our goal is to help you make the most of every moment.
Thank you for choosing StarTimer!
Last Updated: July 2, 2025
Support Page Version: 1.0