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Created July 2, 2025 14:27
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  1. saptak created this gist Jul 2, 2025.
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    # StarTimer Support

    Welcome to StarTimer support! We're here to help you get the most out of your timer app.

    ## 📧 Contact Us

    For any questions, issues, or feedback about StarTimer, please reach out to us:

    **Email:** [email protected]
    **Response Time:** Within 48 hours

    ## 🆘 Common Issues & Solutions

    ### Timer Not Starting
    - **Solution:** Ensure you have notification permissions enabled in iOS Settings > StarTimer > Notifications
    - **Alternative:** Try restarting the app or your device

    ### Live Activities Not Showing
    - **Check:** iOS Settings > Face ID & Passcode > Allow Access When Locked > Live Activities
    - **Verify:** Make sure you're running iOS 16.1 or later
    - **Restart:** Force close and reopen StarTimer

    ### Siri Shortcuts Not Working
    - **Setup:** Open Shortcuts app and search for "StarTimer" actions
    - **Permissions:** Go to iOS Settings > Siri & Search > StarTimer and enable "Use with Siri"
    - **Re-record:** Try deleting and re-creating your Siri shortcuts

    ### Widgets Not Updating
    - **Refresh:** Long press the widget and tap "Refresh Widget"
    - **Permissions:** Ensure Background App Refresh is enabled for StarTimer
    - **Restart:** Remove and re-add the widget to your Home Screen

    ### Notifications Not Working
    - **Check Settings:** iOS Settings > StarTimer > Notifications > Allow Notifications
    - **Sound Settings:** Verify notification sound is not set to "None"
    - **Do Not Disturb:** Check if Do Not Disturb or Focus modes are blocking notifications

    ## 📱 Device Requirements

    - **iOS Version:** 16.1 or later
    - **Compatible Devices:** iPhone, iPad
    - **Live Activities:** iPhone 14 Pro/Pro Max and later (Dynamic Island)
    - **Storage:** Less than 50MB required

    ## 🔧 Troubleshooting Steps

    ### General Issues
    1. **Force close** StarTimer and reopen it
    2. **Restart** your iPhone or iPad
    3. **Update** to the latest version of StarTimer
    4. **Check** iOS Settings > General > iPhone Storage > StarTimer for any issues

    ### Data Recovery
    - **Backup:** Timer data is included in iOS device backups
    - **Sync:** Data is stored locally on your device only
    - **Reset:** To start fresh, delete and reinstall the app

    ## 🔒 Privacy & Data

    StarTimer is designed with privacy in mind:
    - **Local Storage:** All data stays on your device
    - **No Tracking:** We don't collect or share personal information
    - **No Accounts:** No sign-up required

    For our complete privacy policy, visit: https://gist.github.com/saptak/b925b6984c90d8978048b76aa989f907

    ## 💡 Tips for Best Experience

    ### Getting Started
    - **Create Your First Timer:** Tap the "+" button and choose an icon/color
    - **Add to Home Screen:** Long press your Home Screen > "+" > search "StarTimer"
    - **Set Up Siri:** Say "Hey Siri, add to Siri" while viewing a timer

    ### Advanced Features
    - **Recurring Reminders:** Set daily meditation or weekly workout schedules
    - **Widget Customization:** Try different widget sizes (small, medium, large)
    - **Voice Control:** Create custom Siri phrases for your most-used timers

    ## 📝 Feature Requests

    We love hearing from our users! If you have ideas for new features or improvements:

    1. **Email us** at [email protected] with "Feature Request" in the subject line
    2. **Include details** about how the feature would help your workflow
    3. **Be specific** about your use case (meditation, cooking, workouts, etc.)

    ## ⭐ App Store Reviews

    Love StarTimer? Please consider leaving a review on the App Store! Your feedback helps other users discover the app and helps us improve.

    **How to review:**
    1. Open the App Store
    2. Search for "StarTimer"
    3. Scroll down and tap "Write a Review"

    ## 🔄 Updates & News

    - **Automatic Updates:** Enable automatic updates in App Store settings
    - **Release Notes:** Check the App Store for what's new in each version
    - **Beta Testing:** Email us if you're interested in testing new features early

    ## 📞 Emergency Support

    For urgent issues that prevent you from using critical timer functions:

    **Priority Email:** [email protected] (subject: "URGENT")
    **Expected Response:** Within 24 hours

    ---

    ## 🚀 About StarTimer

    StarTimer is built by an independent developer focused on creating beautiful, privacy-respecting iOS apps. We believe your time is precious, and our goal is to help you make the most of every moment.

    **Thank you for choosing StarTimer!**

    ---

    *Last Updated: July 2, 2025*
    *Support Page Version: 1.0*